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Retail Coaching for the luxury industry

If you ask yourself these questions, then The Subdial Luxury Retail Training is for you.

- How can I navigate the Rolex waitlist system?
- How can I connect more with my customers?
- What can I say when someone asks for a discount?


We consult with brands, authorised dealers and sales professionals to optimise the experince of clients within the luxury retail space.

Simon Brette wearing his watch
our story
2013
The Watch That Started It All - The SKX 009
FEBRUARY 2014
Embracing Curiosity

In an increasingly interconnected world, spatial systems have emerged as a critical component of modern life. These systems, which encompass everything from GPS navigation to urban planning

september 2015
Cultivating Mindfulness

In an increasingly interconnected world, spatial systems have emerged as a critical component of modern life. These systems, which encompass everything from GPS navigation to urban planning

january 2017
Learning from Experience

In an increasingly interconnected world, spatial systems have emerged as a critical component of modern life. These systems, which encompass everything from GPS navigation to urban planning

november 2020
Connecting with Others

In an increasingly interconnected world, spatial systems have emerged as a critical component of modern life. These systems, which encompass everything from GPS navigation to urban planning

april 2023
The Ripple Effect

In an increasingly interconnected world, spatial systems have emerged as a critical component of modern life. These systems, which encompass everything from GPS navigation to urban planning

Book Icon
Watch Retail Coaching

Luxury Retail Has A Problem.
There's too much focus on the transaction and not enough on the experience. The new generation of consumer expects more. More connection, more personality and more heart.

Emotional storytelling
is at the center of how we do things. Learn how to make a connection with your clients with The Subdial Luxury Retail Coaching

the subdial luxury retail training

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One on one Sessions

Join me for a one on one session to hone your skills in the art of building relationships in a luxury sales setting. Each session runs for one hour and I will teach you how to connect with your clients deeply, and make more sales than you ever have before. It's counterintuitive, but if you can learn to focus on your relationship with the client and not on trying to make a sale, you will be so much more successful.

1. We will come up with a strategy based on your personality
2. Tailored responses to questions you struggle with
3. Role plays based on your specific industry
4. Workshopping your personal story (very important!)

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Group Client Connection Coaching
Session

There's nothing like a group session. Run in person, these sessions get everyone involved and and actively participating in a dynamic way. Our session will start with a presentation on The Subdial's six step sales process and then move on to workshopping your own personal story in a sales setting, building confidence and then everyones favourite, live role plays. We will split off into teams and work on weaving our personal stories into our consultations.

Some important points we cover,

1. How do you deal with objections in a luxury sales environment?
2. How can I make a connection with my clients if I don't have good technical knowledge?
3. What can I do if the customer asks me for a discount?

The Group Client Coaching session is an interactive workshop for luxury retail professionals to hone their interpersonal and connection skills through engaging activities and dynamic role plays. It's fun, challenging and interactive.

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I'm with you every step of the way

I always wished that I had someone I could call on for advice when I needed it. After our one on one session or group training, you can book in regular catch ups whenever you need them. Need ten minute debrief after a tricky client? I've got you. Want to run an idea by me? Let's do it.

Get in touch below and let's connect.

Contact Us

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Need More information on how We can help you excell in Luxury retail space?

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Thank you for your interest in The subdial Certified - We will get back to you within 48 hours
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